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Refund Policy

SFS Infotech is committed to providing exceptional digital and IT services to our clients across India. We strive to ensure that our services meet your expectations and deliver the desired outcomes. However, we understand that there may be situations where a refund is necessary. This Refund Policy outlines the terms and conditions under which refunds may be issued.

1. Eligibility for Refunds

Refunds are considered under the following conditions:

  • If the service provided does not match the agreed-upon specifications or requirements.
  • If the service delivery is delayed beyond the mutually agreed timeline without prior notice or justification.
  • If technical issues from our end prevent the proper execution of the service.

2. Requesting a Refund

To request a refund, please contact our support team at [support email] within 15 days of the service delivery. In your request, include:

  • Your name and contact information.
  • The specific service for which you are requesting a refund.
  • A detailed description of the reason for the refund request.
  • Any supporting documentation or evidence.

3. Processing Refunds

Once we receive your refund request, our team will review it and respond within 5 business days. During this period, we may request additional information or clarification to process your request effectively. If the refund is approved, it will be processed within 10 business days of approval.

4. Partial Refunds

In some cases, a partial refund may be issued. This applies if:

  • A portion of the service has already been completed and delivered as per the agreement.
  • Only a segment of the service failed to meet the required standards or specifications.

5. Non-Refundable Services

The following services are generally non-refundable:

  • Services that have been fully delivered and accepted by the client.
  • Services with explicitly stated no-refund clauses in the service agreement.
  • Any charges related to third-party services or software purchased on behalf of the client.

6. Exclusions

Refunds will not be issued for issues arising from:

  • Client’s failure to provide necessary information or feedback in a timely manner.
  • Changes in project scope or requirements after the service agreement has been finalized.
  • Misunderstandings or miscommunications not attributed to SFS Infotech.

7. Dispute Resolution

If a refund request is disputed, we encourage resolving the matter amicably through direct communication. In cases where a mutual agreement cannot be reached, the matter may be escalated to arbitration as per the terms of the service agreement.

8. Contact Information

For any questions or concerns regarding this Refund Policy, please contact us at:

Thank you for choosing SFS Infotech. We value your trust and are dedicated to ensuring your satisfaction with our services.